Complaints
If something in an engagement has gone wrong, tell us in writing and we will deal with it in writing.
How to raise one
Write to office@roadvisors.ro with the file reference, what happened, and what you would like done.
What happens next
We confirm receipt, review the file, and reply with a written position and, where appropriate, what we will do to put it right.
Where the complaint concerns work carried out by an independent collaborating professional, we pass it to them and tell you that we have done so.
Fees
Where a document is not issued because of a failure on our side, our own fee is refunded. Third-party costs already incurred are not.
This text is the working version. The final wording is with the client for confirmation and will replace it once approved.